At Nanbei Travel, we respect your privacy. This Privacy Policy explains what personal information we collect when you use our website or book our travel products, tours, or services, how we use and protect it, and the choices you have.
By using our website or making a booking, you agree to the collection and use of your information as described in this policy. The person making the booking confirms that all participants listed in the reservation have agreed to share their information with us.
01Information We Collect
When you book, enquire, or contact us, we may collect:
- Name, email address, phone number, and nationality of the person booking and of each participant.
- Trip details such as travel dates, number of adults, children, and infants, and any special requests.
- Ages of children, to apply our Children Policy.
- Messages you send us through our forms, email, phone, or messaging apps.
- Reviews and feedback you choose to post on our website.
02Payment Information
- Card payments are processed by our bank or payment provider. Nanbei Travel does not store your full card number on our website.
- If you pay by bank transfer, we keep a copy of your transfer receipt to confirm your payment.
- For credit card payments, we may ask for the following to protect you against fraud:
- Passport copy
- Both sides of the credit card with signature
- Authorization letter matching passport and card signature
- These documents are used only to verify the payment and are kept securely.
03Passports & Travel Documents
Some services, such as domestic and international flights, hotels, cruises, and visa assistance, require passport details. We collect these only when needed for your booking and share them only with the supplier providing that service.
04Information Collected Automatically
When you visit our website, we and our hosting providers may automatically receive technical information such as your IP address, browser type, device, and the pages you visit. This helps us keep the website secure and working properly.
06How We Use Your Information
- To process, confirm, and manage your bookings, changes, and cancellations.
- To issue your Nanbei Travel voucher and send you trip confirmations and updates.
- To verify payments and process refunds via the original payment method.
- To handle complaints and claims.
- To answer your questions and provide customer support.
- To improve our website, tours, and services.
- To meet our legal, tax, and accounting obligations.
- To send you offers and news, only where you have agreed to receive them. You can opt out at any time.
08International Transfers
Because we welcome travelers from around the world, your information may be transferred to and processed in countries other than your own, including Egypt. We take reasonable steps to keep it protected wherever it is processed.
09How Long We Keep Your Information
We keep your information only as long as needed for your booking, for handling any complaints or claims, and to meet legal, tax, and accounting requirements. After that, we delete or anonymise it.
10Security
We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
11Your Rights
Depending on the laws that apply to you, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information, where we are not required to keep it.
- Object to or restrict certain uses, including marketing.
- Withdraw your consent at any time where we rely on it.
To make a request, contact us using the details below.
12Children's Privacy
Bookings must be made by an adult. We collect information about children only when a parent or guardian provides it as part of a booking.
13Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continuing to use our website or services after an update means you accept the revised policy.
Contact us
If you have any questions about this page, please get in touch with us.
- hi@Nanbei-Travel.com
- +20 10 06555537
- 12st Street 233, Maadi as Sarayat Al Gharbeyah, Cairo, Egypt